Varfanny INC is committed to providing customers with high-quality home decor products and a satisfying shopping experience. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy outlined below. Please read this policy carefully before making a purchase to understand the applicable return conditions and the refund process.
- Return Period
Customers may submit a return request within 30 days of receiving their items. Requests made after this period may not be accepted, except as otherwise provided by law. To ensure your return request is processed smoothly, please contact us via our customer service email to obtain return instructions before initiating a return.
- Return Conditions
Items returned should, as much as possible, be in their original condition, including all original packaging, accessories, and relevant order information. The following circumstances may affect your eligibility for a return:
The item has been clearly used, damaged, or altered by the user.
The item is missing essential accessories or packaging, failing to meet the necessary return criteria.
Valid order information cannot be provided, preventing us from verifying the purchase record.
If an item has quality issues, was damaged during transit, or is the wrong product, please contact us for verification. We will provide an appropriate solution based on the specific circumstances and applicable laws.
- Return Request Process
To initiate a return, please follow these steps:
Send an email including your order number, the reason for the return, and details regarding the item(s).
If the item is damaged or incorrect, please provide clear photographs so that we may verify the issue.
Wait for customer service to confirm your return eligibility and provide specific return instructions.
Return the item to the address provided by our customer service team, and be sure to keep the shipment tracking number and proof of postage.
Please do not send any items back without first confirming the return arrangements, as doing so may hinder the processing of your return. 4. Return Address
Once your return request has been confirmed, please send the item(s) to the following address:
24815 1st Ave, Murrieta, CA 92562
- Return Shipping Costs
Product Quality Issues: In the event of a verified quality defect, damage during transit, or receipt of an incorrect item, we will—in accordance with applicable law and the specific circumstances—cover reasonable return shipping costs or provide another appropriate solution.
Non-Quality-Related Issues: If a return is requested due to personal preference, an ordering error, or other reasons unrelated to product quality, the customer is generally responsible for return shipping costs, unless otherwise stated by the website or required by applicable law.
- Refund Processing Time
Upon receipt and inspection of the returned item(s), we will notify you of the outcome of your return review. For requests that qualify for a refund, the refund process will typically be initiated within 3–5 business days following approval.
Refunds are generally issued to the original payment method. The time it takes for funds to appear in your account depends on the processing speed of your bank, credit card issuer, or third-party payment provider. Where applicable law mandates otherwise, those requirements will be followed.
- Non-Returnable or Special-Handling Items
Items that have been used, damaged, are missing accessories, or otherwise fail to meet return criteria may not be eligible for return under our standard process. However, this policy does not limit any statutory rights you may have regarding defective products or other circumstances where consumers are legally entitled to a return, refund, or other form of remedy.
- Order Cancellation
If you wish to cancel an order, please contact us via our customer service email as soon as possible. Orders that have not yet entered the processing or shipping stage may be eligible for cancellation; orders that have already been shipped may need to be handled through the standard return process. The specific course of action will depend on the status of your order and applicable law.
We typically respond to inquiries within 1–2 business days. Thank you for choosing Varfanny INC; we are committed to providing you with fair and transparent after-sales service.